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FH Technikum Wien

Die FH Technikum Wien ist Österreichs einzige rein technische Fachhochschule. Das Ausbildungsangebot umfasst 13 Bachelor- und 17 Master-Studiengänge, die in Vollzeit-, oder berufsbegleitend und/oder als Fernstudium angeboten werden.

FH Technikum Wien Academy

FH Technikum Wien Academy

Die Technikum Wien Academy bietet eine breite Palette an Weiterbildungsmöglichkeiten – vom eintägigen Seminar bis zum postgradualen Master-Lehrgang.

Radio Technikum

Radio Technikum

Radio Technikum ist das neue Wissensradio für Wissenschaft, Bildung und Information im Digitalradiostandard DAB+

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Remote Services & Support Assistant (f/m) @ A1 Digital International GmbH

Branche: Informatik & Wirtschaftsinformatik
Anstellungsart: Vollzeit
Dienstort: Wien
monatl. Mindestgehalt (brutto): € 2.183,00
Beginn der Anstellung: ab sofort

Stellenbeschreibung

A1 Digital International GmbH is a newly founded spin-off company within A1 Telekom Austria Group and focuses on cloud and IoT services for the business segment. As we expand our portfolio and our geographic footprint we are looking for talents that enjoy the challenges of working closely with our customers at the leading edge of technology. In a dynamic environment with flat hierarchies your imagination is the only limit to your development possibilities.

The A1 Telekom Austria Group is the leading communications provider in Central and Eastern Europe with more than 23 million customers across its eight markets of operations. As an international player we are aware of how important customer orientation is for an international service provider. If you share this demand for customer orientation, combined with a professional background and experience and if you are enthusiastic about the increasing possibilities within telecommunications, we have the perfect environment for you: the most interesting and renowned international companies as our customers, responsibility and room for creativity and unique career chances.

Tasks

  • You are responsible for the planning of the delivery of our remote services installation and configuration packages through our remote services & supports experts.
  • You are directly in contact with our customers to schedule appointments for the delivery of the purchased packages.
  • You secure that customers are contacted within our SLA’s.
  • You are a crucial player in our service management process based on ITIL (i.e. incident-, problem-, change-, operations-management).
  • You are responsible for SLA’s towards our customers.

Requirements

  • Strong phone and verbal communication skills along with active listening, English and German proficiency required - CEE language(s) will be a plus.
  • Knowledge of administration and clerical processes.
  • Previous working experience in Service Support Organizations or Customer Service Center desired, previous background with cloud solutions (Collaboration Tools like Office 365) a plus.
  • ITIL certification is preferred but not essential.

Your personality

  • Customer-focused mindset with problem solving skills.
  • Passion for cloud technologies and innovation.
  • Appreciates innovative new challenges with constantly evolving technologies and cloud products.
  • Able to put him/herself into customer shoes when solving customer inquiries.

There are many possibilities to develop in our company! Seize the chance, evolve and use the possibility to make your career! We are looking forward to your application!

Our performance-based-salary models reward extraordinary commitment and success. The minimum annual gross salary according to the collective agreement of Telekom Austria AG is EUR 30.556. The actual annual salary depends on your qualifications and professional experience. As A1 Telekom Austria AG our goal is to increase the proportion of women in the entire company, and we have developed measures to promote women.

We would be happy to interest women in the position currently available and invite them to apply here.

A1 Telekom Austria AG Logo

A1 Telekom Austria AG

Lassallestrasse 9
1020 Wien
Österreich